How Can We Help?
Our team is here to assist with account questions, policy inquiries, technical issues, and deletion requests. Please use the contact information below to reach us.
Mailing Address
Miami, FL 33132, USA
Frequently Asked Questions
How do I delete my account?
Visit our Account Deletion page for step-by-step instructions. You can also email us directly with the subject "Account Deletion Request".
Does uninstalling the app delete my data?
No. Uninstalling the application does not automatically delete your stored account data. You must submit a formal deletion request by contacting support.
How are payments handled?
Payments are processed by Apple App Store or Google Play Billing. SkyElement LLC does not store credit card details. For refund inquiries, please contact the respective platform directly.
What is SkyElement's platform role?
SkyElement provides digital infrastructure only. We do not offer medical, legal, financial, therapeutic, or licensed professional services.
Who can use the platform?
The platform is intended for users who are at least 18 years old. Users under 18 are not permitted to access or use the platform.
How do I report a policy violation or abuse?
Please contact us at mathieu.sun.official@gmail.com describing the issue. We take all reports seriously and will investigate promptly.